Cancellation Policy

South Africa Surf Tours is committed to providing exceptional service. Unfortunately, when a customer cancels their surf trip for any reason, it prevents another customer from being served. In addition, cancellations and no-shows lead to non-refundable accommodation fees and guide fees being forfeited by our company.

For these reasons, South Africa Surf Tours (Pty) Ltd has implemented a cancellation policy that will be strictly observed.

This cancellation policy is applicable to ALL surf trips booked with South Africa Surf Tours (Pty) Ltd.

Deposit Refunds

Due to the nature of our business, a 30% deposit is required to secure your travel dates. This 30% deposit is strictly non-refundable.

Trip Fees Refunds

Cancellations made within 24 hours of payment will receive 100% refund of trip fees.
Cancellations made 1 month or more before your set arrival date will receive a 50% refund of trip fees (excluding accommodation and activities already booked).
Cancellations made within 1 month of your arrival date will receive 20% refund of trip fees (excluding accommodation and activities already booked).
No shows or trips cancelled with less than 1 month notice are responsible for 100% of trip fees (including accommodation and activities already booked).

Accommodation & Activity Refunds

Our accommodation is outsourced through Booking.com. Our activities are outsourced to reputable third-party vendors.

Should your surf trip be cancelled for any reason (including covid-19 restrictions) , you will be held liable for any accommodation and activity cancellation fees applied by our third party vendors.

Where ever possible, we try to book accommodation and activities with semi-flexible cancellation policies. This is however difficult during peak seasons.