Privacy Policy

Last Updated: April 15, 2025

South Africa Surf Tours (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, https://southafricasurftours.com (“Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services.

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1. Information We Collect

a. Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

• Make an enquiry or booking through our Site or via email
• Fill out a contact form
• Subscribe to our mailing list or newsletter
• Participate in surveys, promotions, or giveaways

This may include:

• Name
• Email address
• Phone number
• Country of residence
• Travel preferences
• Payment information (processed securely via Stripe)

b. Automatically Collected Information

When you visit our Site, we may automatically collect certain data through cookies or similar tracking technologies, including:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the Site
• Referring URL

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2. How We Use Your Information

We use your information to:

• Process trip enquiries and bookings
• Provide customer support
• Personalize your experience
• Send you important updates, confirmations, or promotional emails (if subscribed)
• Improve our website and services
• Detect and prevent fraud or misuse

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3. Sharing of Your Information

We will never sell your personal data.

We may share your information with:

• Trusted third-party service providers (such as payment processors, hosting providers, or marketing tools)
• Our internal team to manage trip logistics
• Legal authorities if required to comply with applicable law or enforce our terms

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4. Data Storage and Security

We take appropriate technical and organizational measures to safeguard your information. Your data is stored on secure servers, and all payments are processed through encrypted connections via Stripe, a PCI-compliant payment provider.

Despite our efforts, no method of transmission over the Internet is 100% secure. You share your data with us at your own risk.

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5. Cookies and Tracking Technologies

We use cookies to:

• Ensure website functionality
• Analyze traffic and user behavior
• Remember preferences

You can control cookie settings in your browser. Disabling cookies may affect your browsing experience on our Site.

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6. Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of the personal data we hold about you
• Correct or delete your data
• Withdraw consent for marketing communications
• Request data portability
• Lodge a complaint with a data protection authority

To exercise your rights, email us at info@southafricasurftours.com.

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7. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. Please review their privacy policies before providing personal information.

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8. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

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9. International Transfers

If you are accessing this Site from outside South Africa, please note that your data may be transferred to, stored, and processed in South Africa. By using our Site, you consent to this transfer.

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10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with the “Last Updated” date.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:South Africa Surf Tours
Email: info@southafricasurftours.com
Website: https://southafricasurftours.com